Easing online consultation for doctors swamped with appointments
Project details
Internship Project
My role
UX / UI Design to UX lead
Duration
6 months
Tools used
Figma, Miro, Google Meet
Disclaimer
This project was undertaken during my internship at Think Roman Ventures. The views expressed here are my own and do not necessarily reflect those of the company.
Context
About Think Roman Ventures
Think Roman Ventures focuses on
healthcare innovation using emerging technologies. The project aimed to build an accessible doctor portal to streamline patient management.The team
Apart from the main lead from the team, there were 6 design interns along with me.
The Challenge
How might we simplify online consultations for doctors overwhelmed with appointment management ?
The process
Interview
We conducted interviews with
doctors and healthcare professionals to understand their workflows and pain points.
One of the most interesting thing we found out was....
- Average time spent on a patient varies
- 10–15 minutes for psychiatrists.
- 30–40 minutes for cardiologists.
- Follow-up meetings are shorter, around 15 minutes.
So having a same time slot for both initial calls and follow-ups would be ineffective
The persona
We
synthesized our findings into personas that highlighted doctors' key goals
Top 3 findings
- Improve follow-ups and appointment management.
- Enable easy record-keeping and communication with patients.
- Provide technical support for a smooth experience.
Information architecture
Based on the gathered inputs, we came up with information architecture to get everyone on the same page.
The design
Fixing the fonts
Based on research we came up with
fonts that were not only easy to skim through but easy on eyes as this was going to be an everyday application.
The components that I made…
We split up the work to come up with the design system
Wireframing
Built wireframes collaboratively,
finalized after iterations with the team lead.
Solution Highlights
Dashboard Features
- Quick navigation cards.
- Appointment type (color-coded and in different sizes).
- Review section for patient feedback.
Patient's records
- Patient’s records with status.
- Notes for key points(on the patient).
- Drag-and-drop prescription updates.
FAQ and chatbot
- Categorized FAQs for easy navigation.
- Chatbot for quick problem resolution.
- Option to scan or add files
Conclusion
Collaboration is key; sharing knowledge enhances teamgrowth.
- What doesn’t work now might inspire future solutions.
Thanks for going through!
Thanks for going through my case-study. This project was done way back I would love to rework on it sometime. Feel free to share your thoughts .